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Liviam Coffee Cup | 15oz
Liviam Coffee Cup
Liviam Coffee Cup
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Liviam Coffee Cup | 15oz

Regular price
$21.99
Sale price
$21.99
Regular price
Sold out
Unit price
per 

Everybody's got their favorite morning beverage. Whether you're into instant coffee, green tea or hot cocoa, you need a mug to sip it from. And with a large 15 ounce capacity, these coffee mugs will become your favorite companions for morning coffee and evening cocoa.

  • These coffee mugs are dishwasher and microwave safe for your convenience.
  • Dishwasher safe: Yes
  • Microwave safe: Yes
  • Capacity: 15oz.
  • Primary material: Ceramic
  • Color: Black
  • Diameter: 3”
  • Height: 4.6”
 
  • Coffee Mugs: 2
Visa, MasterCard, American Express, JCB, Discover, Diners Club and PayPal via the 2CheckOut platform.

Shipping Policy

What are your shipping times?

Our standard shipping and delivery time is approximately 2-6 business days after we receive your order. Any exceptions will be called out on the product page. However, SIP ELEGANT is not responsible for any delays once your package leaves our warehouse, as we have no control over the transit. By placing an order with us, you accept the risk that your package may be delayed during transit.

Please note that due to COVID-19, many shipping companies are prioritizing the shipments of emergency and necessary medical equipment which could lead to delivery delays. Your understanding is greatly appreciated as this is completely out of our control.

What is your order processing time?

The vast majority of our orders are being processed within 12-48 hours (on business days) and then handed over to our shipping partners. However, some orders may experience slightly longer processing times. Rest assured we are processing all orders as quickly as possible and we will automatically notify you via email with any status updates.

Do you own a physical store you ship from?

We do not own a physical store. We are an online-based company and make use of fulfillment centers to stock and ship our products. We have warehouses in Florida, Colorado, and Idaho. All orders are normally shipped from the warehouse closest to the shipping address provided at checkout. However, if an item you ordered is out of stock in the closest warehouse, orders will ship from the next closest warehouse that has stock. This may result in your order arriving in separate packages and at varying times.

Where do you ship to?

Currently we are only shipping to the United States of America.

Do you ship to a PO Boxes or APO/FPO/DPO addresses?

Unfortunately we do not ship to PO boxes or APO/FPO/DPO addresses. Sorry for any inconvenience.

Do I get a shipping confirmation once I place my order?

You will receive an e-mail containing your tracking number as soon as the shipping label is printed.

What shipping method do you offer?

Currently we’re only offering standard shipping. Sorry for any inconvenience.

What couriers do you use for shipping?

Most standard shipments are sent through USPS, UPS ground, or FedEx ground. The exact service depends on the warehouse we ship from.

What are your shipping fees?

Currently we are offering FREE shipping to the USA on every item.

Return Policy

Can I request a return if I received the wrong item or if the item arrived damaged?

Of course. Returns request must be submitted within 2 days (counted from the delivery date shown on the tracking page) of product receipt in case we’ve mistakenly shipped you the wrong item or if the item arrived damaged. In this case the return shipping costs are to be covered by us and you will receive a full refund. If you contact us after 2 days, we are sorry to inform you that we can no longer accept a return request for products that arrived damaged or cover the shipping cost of wrong orders.

Can I request a return if there’s no issue with the product upon receipt?

Shopping from your home should be fun, so don’t be afraid to submit a return request if you’ve mistakenly ordered the wrong item or simply changed your mind. If that’s the case, a return request must be submitted within 30 days of product receipt, and the return shipping costs are to be covered by the buyer. Please note that returns in this case are subject to a 20% restocking fee. Also note that the remaining 80% refund will not be fully issued if the returned items are used or not in the same condition as when you received them.

What steps must I take if I want to return an item?

All returns must be authorized by SIP ELEGANT, so please contact us within 3 or 30 days to begin the return process at return@sipelegant.com. In case there’s an issue with the product upon receipt, you may be asked to provide detailed pictures/videos to proof your claim. Once we confirm your claim, you’ll be issued a return authorization number and a return shipping address. All items must be returned using a trackable shipping method that can deliver the items within 10 business days. You will not be eligible for a refund if you return an item without a return authorization number or to a different address than the one we’ve provided.

What is your refund processing time?

Once your returned item is received and inspected, you’ll be notified of the approval or rejection of your refund via email. Refunds are normally fully processed within 2-3 business days from the day we receive the item and can take between 3 and 30 days to appear on your payment card. If the refund is taking longer than 30 days to appear on your payment card, please contact your bank/credit card company.

How will you refund me my money?

You can choose between an in store credit or a refund to your original payment method.

What if the package I return gets lost or damaged during transit?

SIP ELEGANT will not be responsible for any items damaged or lost during transit when returning an item. Any claims of lost items should be filed with the respective carrier directly.

What payment methods do you accept?
We accept: Visa, MasterCard, American Express, JCB, Discover and Diners Club. During checkout, you'll be redirected to the 2checkout checkout page where your payment will be securely processed. When your on the 2checkout page, you can choose to pay with PayPal too.  

Do you ship outside of the USA?

Currently we are not shipping outside of the United States of America. We apologize for any inconvenience.

For other FAQ related to shipping, please refer to our “Shipping Policy" page.

 
Do you own a physical store you ship from?
We do not own a physical store. We are an online-based company and make use of fulfillment centers to stock and ship our products. Please refer to our “Shipping Policy" page for more information about the locations of our warehouses.
 
Why did I receive only part of my order?
We fulfill orders from three different warehouses. All orders are normally shipped from the warehouse closest to the shipping address provided at checkout. However, if an item you ordered is out of stock in the closest warehouse, orders will ship from the next closest warehouse that has stock. This may result in your order arriving in separate packages and at varying times.
Please refer to our “Shipping Policy” page for more information about the locations of our warehouses.
 
Why did I receive two separate tracking numbers?
We fulfill orders from three different warehouses. All orders are normally shipped from the warehouse closest to the shipping address provided at checkout. However, if an item you ordered is out of stock in the closest warehouse, orders will ship from the next closest warehouse that has stock. This may result in us shipping your order in separate packages. If this is the case, each package will be assigned a different tracking number.
 
How can I modify or cancel my order?
If you wish to cancel or modify your order, please contact us within 12 hours of placing your order. In case you want to modify your order, contact us with your order number, your full name and the new shipping address. After 12 hours, we will not be able to modify or cancel your order even if the status states "Unfulfilled" or "Pending Fulfillment". Order cancellations are subject to a 10% cancellation fee. Please double check all information before confirming your order.
Please refer to our “Return Policy” page for information on how we process a return.
 
How do I find my order status?
To check the status of your order you must log into your account. Once logged in, you'll be directed to your order history page where all of your past and current orders will be visible. Click on the order number for more information on its current status.
 
Why hasn’t my order status been updated for 3 business days?
If you're order status hasn’t been updated for 3 business days, please contact us directly with your order number for further support.
 
Do you ship to a PO Boxes or APO/FPO/DPO addresses?
Unfortunately we do not ship to PO boxes and APO/FPO/DPO addresses.
 
Do I need to have an account to order?
No, you can also submit an order as a guest. However, if you have an account with us you can:
-Check out more quickly
-Easily view your order status and order history
-Get updates on new arrivals, special promotions and many more.
If you don’t have an account with us yet, sign up here.
  
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
 
Can I use discount codes on items that are already on sale?
Discounts codes are not applicable to items that are already on sale.
 
Do you offer promotions?
Yes. We offer exclusive promotions & deals to the SIPELEGANT newsletter subscribers. Sign up here and stay in the know.
 
Is your website secure?
Yes. To ensure your safety, we exclusively use SSL encryption during the checkout process. This means that your personal and financial information remain private and that no third parties will ever have access to the information.
 
Other inquiries
If you have any further questions or concerns that we haven't highlighted on this page or other pages, please do not hesitate to contact us. We're here to help.